jitgo's Privacy Policy

1 Types of Information Collected

jitgo collects various types of information as needed to provide its services. This information is used for specific purposes and is not shared with third parties without your explicit consent.

1.1 Personal Identification Information

During account registration and verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and country details

1.2 Financial Information

To process deposits and withdrawals, we collect information about your payment method. Transactions on jitgo are currently carried out via bKash, Nagad, and Rocket. This information is used solely for processing transactions and preventing fraud.

1.3 Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Page visit time and duration
• Gameplay history and betting activity
• Information collected via cookies and similar tracking technologies

2 Purpose of Using Information

We use the information collected for the following purposes. We follow a policy of using only the minimum information necessary for each purpose.

• Creating, verifying, and managing accounts
• Processing financial transactions and maintaining records
• Providing customer service and ensuring support
• Identifying and preventing fraudulent activity
• Implementing responsible gaming policies
• Improving and personalising the quality of services
• Meeting applicable legal and regulatory obligations
• Sending promotional information with your consent

3 Cookie Policy

The jitgo website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and save preferences. These types of cookies cannot be disabled.

3.2 Analytical Cookies

We use analytical cookies to analyse user behaviour and improve our services. This information is processed in aggregate form and does not directly identify any individual.

3.3 Cookie Controls

You can control or disable non-essential cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

4 Data Security Measures

jitgo takes industry-standard technical and organisational measures to protect your personal information. Our security infrastructure is reviewed and updated on a regular basis.

• Use of SSL (Secure Socket Layer) encryption for all data transmission
• Advanced encryption technology for stored data
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Restricted staff access — only staff who need it can access personal information
• Regular data protection training for staff
• Rapid response protocol in the event of a data breach

However, transmitting information over the internet is not completely secure. We make every effort to protect your information, but no method can be claimed to be 100% secure.

5 Sharing Information with Third Parties

jitgo does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances and under strict confidentiality agreements:

5.1 Service Providers

Organisations that assist with payment processing (bKash, Nagad, Rocket), technical support, and customer service receive only the information necessary to provide their specific service.

5.2 Legal Obligations

In the case of court orders, government directives, or applicable legal requirements, we may be obliged to provide information to the relevant authorities.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

6 Data Retention Period

We retain your personal information for as long as it is necessary to provide services or essential to meet legal obligations.

• Active account data: for as long as the account remains active
• Transaction records: for the period required by law
• Customer service communications: for a reasonable period after the issue is resolved
• After account closure: the minimum period required for legal and regulatory reasons

After the specified period, data is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team.

7.1 Right to Access Information

You may request a copy of the information jitgo holds about you. We will respond to your request within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request a correction. Maintaining accurate information is important for the benefit of both parties.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we are obliged to retain some information for a specified period due to legal requirements.

7.4 Right to Object to Processing

You may object at any time to marketing communications or specific data processing activities. We will follow your instructions accordingly.

8 Protection of Minors' Information

jitgo's services are for people aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will take immediate steps to delete that information.

If a parent or legal guardian believes their child has provided information on our platform, please notify our support team.

9 Changes to the Policy

jitgo reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after changes will be taken as your agreement to the updated policy. For this reason, we advise that you visit this page regularly.

10 International Data Transfers

jitgo's servers and data processing infrastructure may be located in various countries. Even if your data is transferred outside Bangladesh, we ensure that the same standard of data protection is maintained.

All third-party service providers we work with meet our privacy standards and are contractually committed to data protection.

11 Complaints and Dispute Resolution

If you have any concerns or complaints about the processing of your personal information, contact us directly. Our customer service team is available 24/7 and provides support in both Bengali and English.

We take all complaints seriously and, after proper investigation, try to provide a resolution as quickly as possible. Your privacy is one of our primary priorities.